1. Service Availability

• Pickup and Drop-off: We can arrange to pick you up from any location within Edinburgh and transport you to any destination within the city.
• Return Services: We also provide the option to return you to any location within Edinburgh from any other point within the city.

2. Journey Acknowledgement

• You will receive an ‘STS Journey Acknowledgement’ email for the journey(s) you have paid for. You are responsible for checking that the details received by us are correct.

3. Journey Details

• You will receive a ‘Journey Details’ email when the journey has been assigned to a driver. This will contain the pickup instructions and the driver’s telephone number. Scotland Travel Solutions Ltd will not refund you if you have forgotten to take this with you.

4. Missed Flights

• Scotland Travel Solutions Ltd does not accept any responsibility in any way for missed flights for whatever reason, i.e., traffic delays, accidents, breakdowns, severe weather conditions, or any unforeseen circumstances.
• We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Scotland Travel Solutions Ltd will not take responsibility for any passengers missing their flight if two hours check-in time was not allowed.
• You are free to arrange to get to the airport less than 2 hours prior to flight departure; however, Scotland Travel Solutions Ltd accepts no responsibility for any missed flight due to this.

5. Travel Insurance

• All passengers are advised to have adequate travel insurance prior to booking.

6. Driver Waiting

• No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

7. Luggage Capacity

• Scotland Travel Solutions Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked, please contact Scotland Travel Solutions customer services team immediately.
• For passenger safety, Taxi Licensing regulations require all luggage to be securely fastened in the boot of the vehicle. Please ensure to take this into account when choosing a vehicle.

8. Carriage of Animals

• Scotland Travel Solutions Ltd reserves the right to refuse carriage of animals which were not agreed upon at the point of booking. All animals must be secured in a suitable transport box/crate. Scotland Travel Solutions Ltd accepts no responsibility for costs incurred from failure to abide by these terms.

9. Route Discretion

• The exact route of your journey is at the driver’s discretion on the day of travel. Alternate routes may be requested and will be assessed by the driver on a case-by-case basis.

10. Arrival Information
– Please ensure you give us your arrival times and day into the UK and not your departing information.

11. Flight Delays
– If your flight has any serious delays, please inform us as soon as possible.

12. Third-Party Transport
– Scotland Travel Solutions Ltd uses its own transport wherever possible but does use third-party companies where appropriate.

13. Upgraded Vehicle
– Scotland Travel Solutions Ltd reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

14. Surcharges
– Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January. Other days may also be affected.

15. Card Payments
– All card payments are processed securely by Stripe. Scotland Travel Solutions Ltd does not process or retain card details, except for selected metadata returned to us by Sage Pay (card type, expiry date, etc). This service uses the latest 3DSv2 security checks for strong customer authentication.
– During the payment process, you may be offered the opportunity to ‘save’ your card for easier future use. This optional facility is offered by Stripe, who will retain your card details securely on behalf of Scotland Travel Solutions Ltd, typically until the card expires. Scotland Travel Solutions may instruct Stripe to delete these saved details prior to the card expiry if your account with us is deemed inactive.
– Note that you will still need to provide some security details when using a saved card. You may delete saved cards at any time from your online account area or by contacting us.

16. Customer-Initiated Transactions (CIT)
– CIT performed on our public website are initialized with the ability to be ‘repeated,’ subject to relevant security checks. This could be for a different amount to the original payment.
– For example, if you request a ‘Meet & Greet’ service be added to your journey after your booking is placed, with your permission, we may acquire the additional fee for this service from the original payment method without needing to re-take card details. You will always have the opportunity to choose an alternate payment option.
– Full or partial refunds can also be applied to the original payment method to cover fare reductions or cancellations; however, please note that fees may apply for cancellations, depending on the circumstances (see ‘Cancellations’ in our ‘Policies’ section).

17. Vehicle Damage
– All passengers are responsible for any cost incurred to return a vehicle to working order (repairs or professional cleans) where the damage to the vehicle by passengers exceeds reasonable wear and tear.